Terms and Conditions

Overview

Welcome to MedTransit4U! By accessing our website (https://medtransit4u.ca/) and using our non-emergency medical transportation services, you agree to these Terms and Conditions. If you do not agree, please refrain from using our services.

1. Introduction

These Terms and Conditions govern your use of MedTransit4U’s website and services. By contacting us or booking a ride, you fully accept these terms.

2. Eligibility

• You must be at least 18 years old to book a ride.
• By booking, you confirm that you are legally eligible and will provide accurate information.

3. Service Booking & Payments

• All bookings are subject to availability and confirmation.
• We reserve the right to decline or cancel any booking at our discretion.
• Full payment or a deposit may be required at the time of booking.
• Pricing is subject to change without prior notice.

4. Cancellations & Refunds

• Cancellation policies vary by service; please refer to our Refund & Cancellation Policy for details.
• Refunds will be processed based on the progress of the service.
• Services that have already been rendered are non-refundable.

5. Service Limitations & Responsibilities

• MedTransit4U provides non-emergency medical transportation only; we do not offer emergency ambulance services.
• Clients must provide accurate health and mobility information to ensure safe travel.
• We are not responsible for any delays caused by traffic, weather, or unforeseen circumstances.

6. Passenger Conduct & Safety

• All passengers must follow safety instructions provided by our drivers and staff.
• Smoking, alcohol consumption, or any disruptive behavior is strictly prohibited.
• We reserve the right to refuse service if a passenger’s behavior poses a risk to our staff or other passengers.

7. Data Protection & Privacy

• We handle all client data confidentially and in accordance with privacy laws.
• Personal information collected during booking is used solely for service purposes and will not be shared without your consent.

8. Limitation of Liability

To the maximum extent permitted by law:

• MedTransit4U is not liable for any indirect, incidental, or consequential damages arising from the use of our services.
• We do not guarantee specific arrival times due to factors such as traffic, road conditions, or weather.

9. Modifications to Terms

• We reserve the right to update these Terms and Conditions at any time.
• Changes take effect immediately upon posting on our website.
• We encourage you to review this page regularly.

10. Governing Law & Dispute Resolution

• These terms are governed by the laws of Canada.
• Any disputes will be subject to the jurisdiction of Canadian courts.

11. Contact and Inquiries

For any questions or concerns regarding these Terms and Conditions, please reach out to us directly through our website.